Oh Buba Return & Exchange Policy

Last updated: 19 August 2026

At Oh Buba, we want you to love every purchase. If something isn’t quite right, we’re happy to assist with returns and exchanges in accordance with the terms below.

1. Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unworn and unused.

• Be in its original condition.

• Have all original tags and packaging attached.

• Not be washed, altered, damaged or stained.

• Be returned with proof of purchase or your order number.

For hygiene reasons, we cannot accept returns of items that have been worn, washed or damaged after delivery.

2. Exchanges

If you selected the wrong size, we can assist with an exchange, subject to availability.

The item must meet all of the return conditions above.

If the requested size is unavailable, you may choose another available size or receive a refund where applicable.

Customers are responsible for return shipping costs when the return or exchange is due to an incorrect size or change of mind.

3. Incorrect or Damaged Items

If you receive an incorrect, defective or damaged item, please contact us within 7 days of receiving your order.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging where relevant.

If the item is confirmed to be faulty or we sent you the wrong item, Oh Buba will arrange an appropriate remedy and cover the reasonable return shipping costs.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within 14 days, provided the item meets our return conditions.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Any original shipping fees paid at checkout are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to reflect in your account.

6. Sale Items

Items purchased during a sale or promotional campaign may be subject to specific return or exchange conditions stated at the time of purchase.

Unless otherwise stated, sale items remain eligible for returns where required by applicable law.

7. How to Request a Return

To start a return or exchange, please contact us through our customer support channel with your order number and the reason for the return.

Please do not send items back before your return has been approved and you have received instructions from Oh Buba.

8. Important

This policy does not limit any rights you may have under applicable South African consumer-protection law. Where a mandatory legal right applies, that right will take precedence over this policy.

Oh Buba reserves the right to refuse a return where the item does not meet the conditions outlined above, except where applicable law provides otherwise.

Oh Buba
Made with love for little ones. ♡