Oh Buba Shipping Policy

Last updated: 19 August 2026

At Oh Buba, we want your order to reach you safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Where We Deliver

Oh Buba currently delivers to addresses within South Africa.

If we expand our delivery areas in the future, the available destinations will be displayed at checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, product launches, promotions or sales, processing may take slightly longer. We will make reasonable efforts to keep you informed of any significant delays.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are generally:

Major metropolitan areas: 2–5 business days
Regional and outlying areas: 3–7 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, incorrect delivery information or unforeseen logistical disruptions.

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

From time to time, Oh Buba may offer promotions such as free shipping or discounted delivery. Any applicable promotion will be clearly communicated at the time of purchase.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If incorrect or incomplete information results in a failed delivery or requires additional delivery attempts, additional shipping charges may apply.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

6. Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

7. Delayed Deliveries

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the delivery with the relevant courier and assist you as soon as reasonably possible.

8. Lost or Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of the packaging and product where applicable.

Where an order is confirmed to have been lost or damaged while in transit, we will work with the relevant courier to resolve the matter and provide an appropriate remedy in accordance with applicable law.

9. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and, where possible, photographs of the items received.

We will investigate the issue and arrange an appropriate remedy where the error is confirmed.

10. Failed Delivery

If a courier is unable to deliver your order because nobody is available, the address is incorrect, or the courier cannot make contact with the recipient, the courier may attempt redelivery or return the parcel to us.

Additional delivery charges may apply if a parcel needs to be sent again due to information or circumstances attributable to the customer.

11. Delivery to Third Parties

If you provide a delivery address belonging to another person, you authorise us and our delivery partners to deliver the order to that address.

Please ensure that the recipient is aware that a delivery is expected.

12. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made once an order has been dispatched.

13. International Shipping

Oh Buba currently does not offer international shipping unless specifically stated at checkout.

14. Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable South African consumer-protection legislation.

Where applicable law provides a consumer with a right or remedy that differs from this policy, the applicable law will take precedence.

15. Contact Us

For shipping enquiries, please contact:

Oh Buba
South Africa
Email: [YOUR BUSINESS EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]

Please include your order number when contacting us about an existing order.

Made with love for little ones. ♡